FAQ

DO YOU HAVE A STORE FRONT?

We currently have our online store. We also provide mobile services which give you the convenience of applications at the comfort of your preferred location. Travel fees will be additional. For more information please use our contact form.

ARE YOUR PRODUCTS VEGAN?

All of our products are botanical (plant based ingredients), and/or use synthetic only fibres. 

HOW LONG DO PRODUCTS TYPICALLY TAKE TO SHIP OUT?

Please allow 3-5 business days for us to prepare your order for shipping. Transit time is typically 5-10 days. If your order is on back order, shipping may take a bit longer than normal. If you have pre-ordered any items we will attempt to contact you with estimated shipping times. We will always do our best to keep you informed with shipping and tracking times.

HOW DO I CONTACT DESIDERIO BEAUTY?

For inquiries and bookings, please send an email to: info@desideriobeauty.com For all other inquiries, please use our contact form.

ARE DESIDERIO BEAUTY PRODUCTS AVAILABLE IN LOCAL STORES OR JUST ONLINE?

You can find our products at our Burlington distributor salon. With one location, Define Hair Design carries most of our collections year round. We are slowly expanding, so be sure to follow us on our social media platforms for up to date news and announcements.

I CANNOT FIND MY FAVOURITE DESIDERIO BEAUTY PRODUCT ANYMORE. WHY IS THAT?

We apologize if you are no longer able to find your favourite product. We often may sell out and have back orders. On occasion, we also may discontinue products in order to make room for new launches, as well as ensuring our offerings feature the latest trends and fads. 

WHAT IS YOUR RETURN POLICY?

DUE TO COVID-19 ALL ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN. IF ITEMS ARE DEFECTIVE WITH PHOTO PROOF YOU MAY CONTACT OUR TEAM FOR A ONLINE CREDIT. IITEMS MUST BE UNUSED AND UNOPENED.

SHIPPING CHARGES WILL NOT BE CREDITED.

WHAT IF THE PRODUCT I RECEIVED IS DAMAGED?

Please contact us within 24 hours with proof.

HOW CAN I STAY UP TO DATE WITH DESIDERIO BEAUTY? (NEWS, EVENTS, PRODUCT RELEASES, ETC.)

SUBSCRIBE to our VIP list and stay up date with exclusive deals and discounts. You can also follow us on instagram @shopdbcosmetics and be first to hear about exclusive features, news, events, products and makeup tips. 

WHAT IS YOUR CANCELLATION POLICY?

Desiderio Beauty understands that circumstances can change. All cancellations must be made 48 hours prior to service time. However, if a service booking has been made with a deposit, that payment is non-refundable. 

PRODUCT DISCLAIMER

Please note that, although every effort is made to photograph our items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual colour of our products. Also when using flash this may alter the colour of our products slightly.

Do you offer Crypto Payments?

CAUTION: The risk of loss in using and/or holding virtual currencies can be substantial. Therefore, you should carefully evaluate whether you can bear the risk of using and/or holding virtual currencies, digital assets or cryptocurrencies and whether it is suitable for you. Virtual currencies, digital assets & cryptocurrencies are volatile in nature as well regulation varies from country to country. By accessing Desiderio Beauty Inc. website, we assume you accept these privacy policies, terms and conditions.

We also offer traditional payment methods such as Paypal, Visa & MasterCard.

Do not continue to use Desiderio Beauty website if you do not agree to take all of the privacy policies, terms and conditions stated on this page. By using Desiderio Beauty, you agree that we will not be held liable for any loss or damage of any nature associated with use of Coinpayments website and services.

Privacy Policy

What Are Cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

For more general information on cookies, please read "What Are Cookies".

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

For more information on Google AdSense see the official Google AdSense privacy FAQ.

We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

TERMS & CONDITIONS

Welcome to Desiderio Beauty!

These terms and conditions outline the rules and regulations for the use of Desiderio Beauty's Website, located at https://www.desideriobeauty.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Desiderio Beauty if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Canada.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By accessing Desiderio Beauty, you agreed to use cookies in agreement with the Desiderio Beauty's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Desiderio Beauty and/or its licensors own the intellectual property rights for all material on Desiderio Beauty. All intellectual property rights are reserved. You may access this from Desiderio Beauty for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

-Republish material from Desiderio Beauty without consent. 

-Sell, rent or sub-license material from Desiderio Beauty

-Reproduce, duplicate or copy material from Desiderio Beauty

-Redistribute content from Desiderio Beauty

This Agreement shall begin on the date hereof. 

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Desiderio Beauty does not filter, edit, publish or review Comments prior to their presence on the website.

Comments do not reflect the views and opinions of Desiderio Beauty, its agents and/or affiliates.

Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Desiderio Beauty shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Desiderio Beauty reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

-You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

-The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

-The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

-The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Desiderio Beauty a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

-Search engines;

-News organizations;

-Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

-System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

-commonly-known consumer and/or business information sources;

-dot.com community sites;

-associations or other groups representing charities;

-online directory distributors;

-internet portals;

-educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Desiderio Beauty; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Desiderio Beauty.

Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

-By use of our corporate name; or

-By use of the uniform resource locator being linked to; or

-By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Desiderio Beauty's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

-limit or exclude our or your liability for death or personal injury;

-limit or exclude our or your liability for fraud or fraudulent misrepresentation;

-limit any of our or your liabilities in any way that is not permitted under applicable law; or

-exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Crypto Payments

September 25, 2020

CAUTION: The risk of loss in using and/or holding virtual currencies can be substantial. Therefore, you should carefully evaluate whether you can bear the risk of using and/or holding virtual currencies and whether it is suitable for you. Virtual currencies, digital assets & cryptocurrencies are volatile in nature as well regulation varies from country to country. By accessing Desiderio Beauty Inc. website, we assume you accept these privacy policies, terms and conditions. We also offer traditional payment methods such as Paypal, Visa & MasterCard. Do not continue to use Desiderio Beauty website if you do not agree to take all of the privacy policies, terms and conditions stated on this page. By using Desiderio Beauty, you agree that we will not be held liable for any loss or damage of any nature associated with use of Coinpayments website and services.

CoinPayments Inc., Hodltech OÜ (“Hodltech”), is a licensed private limited company formed under the laws of Estonia, their respective direct and indirect subsidiaries and affiliates and any entities under common control with CoinPayments Inc. or Hodltech (collectively, “CoinPayments”, “we”, “us” “them” and “our”) take data protection and security seriously.

Please read the  Privacy Policies carefully and to its entirety. If you have any further questions about Coinpayments Inc  or there Privacy Policy, please contact them at privacy@coinpayments.net or https://www.coinpayments.net/help-privacy. If you have, any questions about our privacy policy contact us at info@desideriobeauty.com .

By accessing and using our site Desiderio Beauty and the Coinpayments Site or Services, you agree that you have read, understood and accept all of the terms and conditions contained in this Privacy Policy & Coinpayments Privacy policy. If you do not agree with or you are not comfortable with any aspect of these Privacy Policies or terms and conditions you should immediately discontinue access or use of the Coinpayments Site, Desiderio Beauty site and Services.

CHANGES TO THIS PRIVACY POLICY:

 Desiderio Beauty & Coinpayments reserve the right to alter, amend or modify these Privacy Policies from time to time, by there respective discretions. We will provide you with notice of such changes by sending an e-mail, providing notice on the homepage of the Website and/or by posting the amended Privacy Policy via our Website and updating the “Last Updated” date at the top of this Privacy Policy.

 

The amended Privacy Policy will be deemed effective immediately upon posting on the Website. Your continued use of Desiderio Beauty site and Coinpayments Site and/or our Services constitutes your agreement to be bound by any such changes to this Privacy Policy. If you do not agree with this Privacy Policy or any amendment to it, you should discontinue access and use of Desiderio Beauty site and the Coinpayments Site and Services.

DATA COLLECTION:

 When you visit the Coinpayments Site, you may provide them with two types of information: personal information that you voluntarily disclose or that is collected on an individual basis; and information collected automatically when you use the Coinpayments Site or Services including, without limitation, information that they obtain from our partners (collectively, the “Information”). Coinpayments collects and processes this Information for providing Services and information about Services to you and/or to comply with legal requirements. You may be asked to provide personal information anytime you are in contact with Desiderio Beauty or Coinpayments site or services. Any information you provide to us that is not required is voluntary. You are free to choose whether to provide us with the types of 2 personal information requested, but we may not be able to serve you as effectively or offer you all of our Services when you choose not to share certain information with Coinpayments or Desiderio Beauty.

Personal Information:

Personal information is data that can be used to identify you directly or indirectly, or to contact you. This Privacy Policy covers all personal information that you voluntarily submit to us and that we obtain from our partners including Coinpayments. This Privacy Policy does not apply to anonymized data, as it cannot be used to identify you. Personal information means any information that is unique to you, such as your: • full legal name, date of birth, age, nationality, gender, signature, utility bills, phone number, email address and home address; • passport or other photo identification cards such as a driver’s license or national identification card, other photographs like selfies; • user ID, security questions, authentication data, transaction information, financial information, cryptocurrency or wallet addresses; and • other personal information you choose to provide. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide Services to you. If authorized by you, we may also access profile and other information from services like Facebook. We may also collect and obtain information about you in order to comply with our legal obligations, such as anti-money laundering laws. We may obtain information about you from third party sources as required or permitted by applicable law, such as public databases, credit bureaus, ID verification partners, channel partners, joint marketing partners, and social media platforms. For example, we obtain information about you from public databases and ID verification partners for purposes of verifying your identity when you sign up for our Services or use our Services. Our ID verification partners use a combination of government records and publicly available information about you to verify your identity. Such information includes your name, address, job role, public employment profile, credit history, status on any sanction lists maintained by public authorities, and other relevant data. Pursuant to Canada & European Economic Area (“EEA”) data protection laws, our lawful basis for processing such data is compliance with our legal obligations. In some cases, we may process additional data about you to ensure our Services are not being used fraudulently or for other illicit activities. By using our Services or providing us with your personal information, you also consent for us to collect, hold, use and disclose your personal information in accordance with these privacy policies. In addition to providing the foregoing information, if you choose to correspond further with us through e-mail or through the “contact” section of the Coinpayments Site, Desiderio Beauty contact page or through events and public social networking platforms, we may retain, use and disclose the content of your messages together with your user ID or e-mail address and our responses.

PROTECTION OF PERSONAL INFORMATION:

We take reasonable administrative, physical and electronic measures designed to safeguard and protect your personal information from unauthorized access or disclosure. This includes utilizing Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your personal information in encrypted form behind a firewall designed to block access from outside our network.

However, no security or encryption method can be guaranteed to protect information from hackers or human error, no computer security system is entirely foolproof and the Internet is not a secure method of transmitting information. As a result, we do not assume any responsibility for the data you submit to or receive from us through the Internet or for any unauthorized access or use of that information and we cannot and do not guarantee that personal information communicated by you to us or sent to you by us will be received or that it will not be altered before or after its transmission to us.

We cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your Information will not occur. Please recognize that you play a vital role in protecting your own Information. When registering on the Coinpayments Site, Desiderio Beauty site or accessing or using our Services, you should choose a 8-16 character password of sufficient length and complexity, not reveal this password to any third parties, and to immediately notify Coinpayments or Desideriobeauty on there respective sites if you become aware of any unauthorized access to or use of your accounts. Furthermore, we cannot ensure or warrant the security or confidentiality of Information you transmit to Coinpayments, Desiderio Beauty or receive from Coinpayments and Desiderio Beauty by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that Information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure on Coinpayments site, please contact Coinpayments at privacy@coinpayments.net .

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